Can't launch profile or connect to proxy

Most profile issues are related to proxy connection problems. If you've already tested your proxy and confirmed it's working, try the steps outlined below.

Check the Agent Status

First, verify the agent status in the top right corner of your screen - it should be connected. The agent is a desktop application that runs in the background and enables browser profile launches.

Important

Without connecting the agent, you won't be able to test proxy connections in your profile.

We recommend disconnecting and reconnecting the agent to restart essential processes:

See our complete guide on using the agent for more details.

Third-Party Applications

The following applications can interfere with Indigo and proxy connections:

Application Type	Examples	Solution
Antivirus	Various	Disable or whitelist Indigo
Firewall	Windows Firewall, etc.	Add exception for Indigo
VPN	Any active VPN	Temporarily disable
Proxy Applications	Proxifier, SocksEscort	Uninstall or disable

Best Practice

The most reliable solution is to uninstall interfering applications, but you can also try:

• Temporarily disabling them
• Adding Indigo to their whitelist/exceptions

Internet Service Provider (ISP) Issues

Your ISP might be blocking:

• Proxy providers
• Connections to Indigo
• Specific ports or protocols

Troubleshooting Steps

1. Connect through a VPN
2. Try a different WiFi network
3. Use mobile hotspot as a backup
4. Test with a different internet connection

These steps can also help if you're experiencing slow speeds with your current ISP.

Reset Components

note

This action won't result in data loss - it only updates the application components that enable Indigo to work correctly.

Windows

1. Disconnect the agent
2. Navigate to: C:\Users\%username%\indigo
3. Delete the deps folder
4. Reconnect the agent and open any profile

macOS

1. Disconnect the agent
2. Navigate to: /Users/%username%/indigo
3. Delete the deps folder
4. Reconnect the agent and open any profile

Linux

1. Disconnect the agent
2. Navigate to: /home/%username%/indigo
3. Delete the deps folder
4. Reconnect the agent and open any profile

This will trigger a component download process when you next open a profile.

Sending Logs

If issues persist, send us your logs for analysis:

1. Reproduce the issue

2. Find and archive the logs folder:

Windows

C:\Users\%username%\indigo

macOS

/Users/%username%/indigo

Linux

/home/%username%/indigo

3. Send the archive to support via @indigosupport_bot