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Investigating Speed Issues

If your profiles or application are running slowly, this could be due to various factors. This guide provides step-by-step solutions for the most common performance issues.

Quick Diagnosis​

Start with a Basic Profile

Create a new profile without a proxy to identify the source of the problem:

✅ Everything works fine → proxy-related issue

❌ Profile is slow → system/interface issue

Profile Performance Issues​

Proxy Problems​

Solution 1: Change Proxy

Try a proxy with different parameters:

  • Different location
  • Different protocol
  • Different provider
Why This Helps

Proxy speed depends on:

  • Network infrastructure
  • Distance to target sites
  • Server load

Solution 2: Test Your Proxy

  1. Test your proxy in another browser
  2. If it's also slow → follow our testing guide
  3. If the issue persists → contact your proxy provider

Interface Performance Issues​

System Requirements​

System Check

Ensure your computer meets our minimum system requirements.

Connection Issues​

Internet Service Provider Check

Some ISPs might block:

  • Proxy providers
  • Connections to Indigo

Solutions:

  1. Connect to a VPN
  2. Use a different Wi-Fi network
  3. Try mobile internet tethering

Application Conflicts​

Third-Party Application Check

The following applications may interfere with Indigo:

  • Antivirus software
  • Firewalls
  • VPN clients
  • Proxy applications (Proxifier, SocksEscort)

Solutions (in order of preference):

  1. Remove conflicting applications
  2. Temporarily disable them
  3. Whitelist Indigo in their settings

Component Updates​

Component Re-installation

info

This action is safe and won't affect your data

  1. Disconnect the agent
  2. Locate the indigo folder:
C:\Users\%username%\indigo
  1. Delete the deps folder
  2. Connect the agent
  3. Open any profile to start component download

Sending Logs​

If issues persist, send us your logs for analysis:

  1. Reproduce the issue

  2. Find and archive the logs folder:

C:\Users\%username%\indigo
  1. Send the archive to support via @indigosupport_bot