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Troubleshooting FAQ

How to Send Logs​

When encountering a technical issue, logs are the first place to look for information. Send a log archive to support if you encounter any errors.

Log Collection Instructions​

  1. Reproduce the problem or error
  2. Archive the logs folder from the following location:
C:\Users\%username%\indigo
  1. Send the archive and problem description to support via @indigosupport_bot

How to Reload Components​

note

This action won't result in data loss: it only updates the application components that allow Indigo to work correctly.

  1. Disconnect the agent
  2. Navigate to the indigo folder:
C:\Users\%username%\indigo
  1. Delete the deps folder
  2. Connect the agent and open any profile: this will initiate the component download process

How to Run Mimic on Linux​

caution

Make sure you're running profiles under a standard user account, not as root. Chromium-based browsers, including Mimic, don't work correctly when run with root privileges.

How to Run Stealthfox on Windows​

When launching Stealthfox on Windows, you might encounter this error:

Stealthfox launch error on Windows
Solution

This issue is often caused by outdated Microsoft Visual C++ components on your device. You can find step-by-step instructions for reinstalling Microsoft Visual C++ in this article.