Issue: Profile is locked

Sometimes in Indigo X, you might encounter a locked profile. This article will show you how to easily resolve this issue.

Step-by-Step Solution

note

This process is quick and won't result in any profile data loss.

1. Disconnect the agent
2. Delete .lock files
3. Refresh the Indigo X page
4. Connect the agent again
5. Click "Unlock profiles"

Agent Issues?

If you're having trouble connecting the agent, check out this article.